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Creating Home-Away-From-Home Magic as a Houseman at Disneyland Resort

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Creating Home-Away-From-Home Magic as a Houseman at Disneyland Resort
“Helping a wheelchair-bound guest became a chance to make her day happier. Her best friend’s birthday was approaching, so we decorated her room together. As we laughed and enjoyed the festivities, she told us her moving tale of perseverance in the face of hardship. My enthusiasm as a cast member at Disneyland was reignited by her personality.”

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Martin accepted his position as a houseman, assisting room attendants and taking part in a variety of assignments, after joining the team in December 2017. As he approached his fifth year of service in 2022, he started to follow his passion of instructing new cast members.

“Welcoming our newest members of the cast to the Disney family is so much fun for me. It’s amazing to see where I may welcome new cast members to the Housekeeping team or another neighboring department now that I’m a Houseperson Trainer and I apply the Five Keys to them.

Martin, who strives for both professional and personal development, has hopes of working in management. But working at Disney has opened his eyes to a world of possibilities that go beyond traditional career pathways for managers.

Martin describes the work atmosphere as cohesive and likes the team’s overall cheerfulness and the managers’ cultivation of an appreciation culture.

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